CorroHealth is seeking a Coordinator, Appeals Management to perform denial research and follow-up work to resolve outstanding insurance appeals. You will be responsible for compiling documentation, transcribing information, and monitoring communication channels to support our healthcare financial operations.
What You’ll Do
- Perform denial research and follow-up work with insurance companies via phone to resolve submitted appeals awaiting a determination.
- Compile multiple documents into appeal bundles and submit them to payers in a timely manner.
- Determine and document appeal timeframes and payer processes per facility within our proprietary system.
- Transcribe information from clients’ EMRs and payer portals into the required electronic format, checking completed work for accuracy.
- Monitor and complete tasks within shared inboxes and internal request dashboards.
- Receive and document incoming emails, calls, tickets, or voicemails.
- Follow up with the client or internal staff via email or phone for additional information as requested.
- Export and upload documents within our proprietary system.
- Cross-train on various functions within the department to support other teams as needed.
What We’re Looking For
- A High School Diploma or equivalent.
- Must enjoy communicating with others over the phone.
- Computer proficiency with intermediate skills in Outlook and Excel.
- Ability to schedule meetings and log onto Teams for meetings.
- Ability to open a new Excel workbook and use formulas for adding, subtracting, copying, and pasting.
- A typing speed of at least 25 words per minute.
- Detail-oriented approach and initiative in taking steps toward problem resolution.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong verbal and written communication skills.
- Required to keep all client and sensitive information confidential with strict adherence to HIPAA/HITECH compliance.
Nice to Have
- A Bachelor’s degree.
- Understanding of denials processes for Medicare, Medicaid, and Commercial/Managed Care product lines.
- Prior experience accessing hospital EMRs and Payer Portals.
- Proficiency in MS Word and MS Excel.
- Basic skills in Outlook: creating meeting invitations, accepting invitations, receiving and responding to email, and setting up folders.
- Ability to type at least 25 wpm with a 90% accuracy rate.
Technical Stack
- CorroHealth proprietary system
- Hospital EMRs
- Payer Portals
- MS Outlook
- MS Excel
- MS Word
Benefits & Compensation
- Hourly compensation: $19.00 - $20.00
- Medical, Dental, and Vision Insurance
- Equipment provided
- 401k matching (up to 2%)
- 80 hours of PTO accrued annually
- 9 paid holidays
- Tuition reimbursement
- Opportunities for professional growth
Work Mode
This is a remote position open to candidates within the United States only.
CorroHealth builds long-term careers by investing in you. We create an environment that cultivates professional development and personal growth, believing your success is our success.
