Canadian Imperial Bank of Commerce (CIBC) was looking for a Contact Centre Representative (Disputes, Credit Cards, Remote) - Bilingual

We're developing an interpersonal financial institution for contemporary consumers. We seek skilled, committed experts who are focused on delivering optimal client experiences. At our organization, we celebrate individual strengths and professional aspirations, empowering team members to create meaningful contributions. Our employees are genuinely appreciated for their unique perspectives and professional inputs. To explore more about our organization, please visit our website. What you'll be doing The Credit Card Dispute Resolution Specialist will handle incoming client communications regarding credit card matters with professionalism, knowledge, and courtesy. Representatives may conduct outbound communications to resolve disputes, explain resolution processes, or request supplementary client information. Our work environment enables maximum individual performance. You can effectively complete all responsibilities remotely, with occasional on-site requirements. We've implemented a Remote Work Program. Employees must meet program standards and be available to report to the primary workplace within two hours' notice for business purposes. Remote Work Program Requirements: - Capability to work autonomously in a dedicated, noise-isolated workspace - Wired internet connection supporting consistent communication quality - High-speed network connection via hardwired modem - Prohibited satellite internet providers Role commences January 26th, 2026. Contact center operates Monday through Sunday, 8:00AM – 12:00AM. Flexibility for evening, weekend, and holiday shifts is mandatory. A comprehensive 5-week training program provides thorough professional development through integrated learning approaches. How you'll succeed: - Call Management: Professionally handle incoming and outbound communications - Data Collection: Gather information per payment card regulations - Decision Making: Resolve inquiries using established procedural guidelines Ideal Candidate Characteristics: - Client-focused approach - Passionate about continuous learning - Goal-oriented and motivated - Relationship-driven - Empathetic communicator - Value-aligned professional - Bilingual French/English proficiency Organizational Offerings: - Competitive compensation package - Comprehensive benefits program - Innovative work environments - Professional development opportunities - Recognition initiatives - Wellness support systems Important Considerations: - Commitment to inclusive workplace culture - Accommodation options available - Legal work eligibility required - Potential skills assessment required Job Location: Mont-1155 Rene Levesque O Employment Type: Regular Weekly Hours: 37.5 Core Skills: Call Center, Communication, Customer Service, Inbound Calls