Canadian Imperial Bank of Commerce (CIBC) is hiring a Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)

We're developing a connection-focused financial institution for contemporary consumers. We seek skilled, enthusiastic professionals committed to prioritizing client welfare. At CIBC, we celebrate your capabilities and aspirations, empowering professional growth. Our team members possess the resources to create substantial impact and are genuinely appreciated for their unique contributions and efforts. To explore more about CIBC, visit CIBC.com What you'll be doing As a Costco Contact Centre Representative, you'll serve as the primary interaction point for our clientele. You'll operate in a dynamic environment, leveraging comprehensive knowledge of CIBC card products to assist clients with everyday banking requirements. Your role involves strengthening client relationships by swiftly addressing challenges, recognizing opportunities, and delivering customized solutions. At CIBC, we optimize work conditions for your optimal performance. You can efficiently execute all professional tasks remotely, with occasional on-site requirements. We've launched an Agent@Home remote work initiative. All employees must satisfy program standards and be prepared to reach the primary workplace within two hours' notice for business-related matters. Agent@Home Program Requirements - Capacity to function autonomously in a secure, noise-isolated workspace - Wired Internet connection supporting consistent call quality and rapid response rates - Satellite internet providers are prohibited due to service stability concerns The role commences January 26, 2026. Our Contact Centre operates Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM. Flexibility across these hours, including evening and weekend shifts, is mandatory. How you'll succeed - Client engagement - Personalized, meaningful interactions - Problem solving - Empathetic, solutions-oriented approach - Efficiency – Prompt, effective request completion - Product knowledge - Comprehensive understanding of CIBC's offerings Who you are - Client-focused with genuine commitment - People-oriented with authentic relationship skills - Passionate about continuous learning - Motivated by impactful achievement - Empathetic and perspective-driven - Value-aligned professional - Bilingual in French and English What CIBC Offers - Competitive compensation package - Personalized recognition programs - Innovative workplace environment - Professional development opportunities What you need to know - Commitment to inclusive workplace culture - Legal work eligibility required - Potential skills assessment during application process Job Location Toronto-20 Dundas St. W., 5th Employment Type Regular Weekly Hours 37.5 Skills Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively