Goodlord is looking for a Contact Centre Agent to join our team remotely. You will play a key role in proactively progressing referencing applications and helping tenants secure their homes through professional customer support. You'll thrive in a fast-paced, target-driven environment while directly contributing to our mission of providing the best renting experience in the world.
What You'll Do
- Proactively work to progress referencing applications ensuring reports are generated for customers in line with KPI measurements.
- Help tenants to get their dream home through meeting and exceeding targets.
- Professionally support customers with high levels of accuracy via phone, live chat, and email.
What We're Looking For
- Previous experience working in a highly targeted and fast-moving contact centre.
Nice to Have
- Previous experience in conducting credit or ID checks or working within the lettings industry.
- Super organised with proven ability to prioritise effectively.
Benefits & Compensation
- Compensation: £25,500 with an OTE of £27,500.
- Development opportunities supported by an annual development fund.
- Bi-weekly coaching with Sanctus to support mental health.
- 25 days holiday plus UK Bank holidays, plus 1 day per full holiday year up to 32 days.
- Generous 3 months of fully-paid parental leave for all genders.
- Energetic, sociable, and talented team culture.
Work Mode
This is a hybrid role. You will work remotely with a requirement to travel to either our London or Sheffield office for one day per quarter.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment.
