Wider Circle is hiring an entry-level Contact Center Specialist to build connections with our current and potential members, promoting our programs and providing excellent service. You'll play a key role in our mission to make a positive impact for older adults and disadvantaged communities. Comprehensive training is provided for this remote position.
What You'll Do
- Conduct outbound calls to prospective members, introducing them to our programs.
- Build rapport with members to understand their needs and effectively communicate our value propositions.
- Provide excellent customer service by responding to questions and concerns professionally.
- Accurately document member interactions and update records in the outreach center database.
- Meet or exceed daily and monthly call targets and performance metrics.
- Collaborate with team members and supervisors to refine engagement techniques.
- Participate in training sessions to stay updated on product knowledge and best practices.
What We're Looking For
- High school diploma or equivalent.
- Strong verbal communication skills with a persuasive and engaging style.
- Ability to work in a fast-paced environment and handle rejection with resilience.
- Basic computer skills for data entry and navigating call center software.
- A positive attitude, willingness to learn, and commitment to achieving goals.
- A comfortable, distraction-free workspace at home to support your remote work responsibilities.
Nice to Have
- Prior experience in sales, customer service, or telemarketing.
Benefits & Compensation
- Compensation: $15.00-$17.00 per hour
- Performance-based incentive bonuses
- Opportunity to grow with the company
- Comprehensive health coverage including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
Work Mode
This is a fully remote position.
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind.
