SAFE Credit Union is hiring a Contact Center Service Representative to provide prompt and courteous service to our members. In this role, you will handle a variety of customer service calls, resolving questions and problems while supporting all functions within the Contact Center.
What You'll Do
- Process member transaction requests, address concerns, and provide effective solutions.
- Represent SAFE’s Brand Promise by delivering a positive and professional experience.
- Input credit applications for consumer loans and credit lines through the LoansPQ application.
- Conduct extensive member profiling to determine needs and recommend products.
- Achieve member service standards, sales performance expectations, and quality Business Partner referrals.
- Provide phone support to resolve members' operating difficulties.
- Consult with other departments and branches to assist with members' needs.
- Maintain posting drawer and balance daily.
Technical Stack
- LoansPQ application
Benefits & Compensation
- Hourly Compensation Range: $20.80 - $24.00
- Full medical, vision, and dental insurance
- 401k matching and HSA/FSA accounts
- Professional development opportunities including training and mentorship
- Recognition and appreciation for employee achievements
- Flexible work arrangements and options for remote work
- Positive company culture that is inclusive, collaborative, and supportive
- Clear paths for career growth and internal promotions
- Support for work-life balance
- Employee empowerment and autonomy
- Space of Belonging with ERGs and a focus on DEIB
- Wellness programs promoting physical and mental health
- Strong, supportive leadership
- A sense of purpose aligning company goals with personal values
Work Mode
This is a hybrid position. Candidates should be located in the greater Sacramento Region.
SAFE Credit Union is an equal opportunity employer.
