NielsenIQ is hiring a Consulting Manager to strengthen customer relationships by improving client ROI and driving the adoption of new capabilities. In this role, you will lead a delivery team to ensure timely, high-quality data insights and actionable recommendations, based on a deep understanding of client needs and NielsenIQ solutions.
What You'll Do
- Lead the Joint Business Plan process by aligning client priorities to define strategic service delivery with clear timelines and SMART objectives.
- Lead Quarterly Business Review and client review processes, focusing on service quality and ROI to refine plans regularly.
- Manage the client health tracker, anticipate potential issues, and coordinate cross-functional teams to resolve them.
- Accountable for Net Promoter Score results, ensuring service quality meets expectations and addressing escalations promptly.
- Collect Voice of Client feedback on experience and service quality to inform product and strategy teams.
- Manage client relationships and consult with Analytics and Customer Service teams on analytics, experience, and service models.
- Lead client relationship management during issue escalations, collaborating with internal stakeholders for quality responses.
- Work with the Commercial team to incorporate Service Model elements into contract renewals from the planning stage.
- Identify opportunities through daily engagement and hand them off to Commercial teams for further development.
What We're Looking For
- Minimum Bachelor's Degree in any major.
- 4+ years of experience in a related field such as client servicing at a research agency or marketing consultancy.
- A broad understanding of client sales and marketing challenges.
- Basic knowledge of statistical applications and systems, and proficiency in Microsoft Office applications.
- Proven strong leadership skills.
- Excellent analytical skills and understanding of statistical modeling.
- Excellent communication and presentation skills.
- Ability to work both independently and collaboratively within a team.
- Strong interpersonal skills.
- Fluency in English, both written and verbal.
Nice to Have
- Knowledge of research techniques and methodologies.
- At least 1 year of experience at a managerial level.
Technical Stack
- Microsoft Office applications
- Statistical applications and systems
Team & Environment
You will lead a delivery team responsible for ensuring prompt service delivery and quality insights.
Benefits & Compensation
- Flexible working environment
- Volunteer time off
- LinkedIn Learning access
- Employee-Assistance-Program (EAP)
Work Mode
This position follows a hybrid work model.
All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
