Celestica is hiring a Consultant, Customer Business Unit Program Management to act as the strategic interface between our customers and internal teams. You will leverage in-depth industry knowledge to manage complex programs, ensuring delivery schedules, product development, quality, and financial performance meet customer needs.
What You'll Do
- Serve as the primary interface between the customer and Celestica to manage specific programs and achieve objectives.
- Manage customer account profitability through forecasting, planning, and monitoring efficiency and strategic execution.
- Collaborate with site teams to ensure product deliveries and quality meet requirements and that projects remain on schedule.
- Oversee projects and programs, including MRP volumes, new product development, and contract execution.
- Coordinate and host regular program tracking meetings with customers and internal teams to maintain communication and progress reporting.
- Monitor current and planned programs to achieve revenue targets and address any out-of-plan conditions.
- Maintain frequent communication with customers to ensure satisfaction and gather performance feedback.
- Prepare and analyze customer surveys and self-assessments, resolving issues and acting as a customer advocate.
- Participate in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes.
- Provide performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address issues.
- Support account planning and strategy development, collaborating with sales and business development to meet customer needs.
What We're Looking For
- Six or more years of relevant experience.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- Strong customer contact, negotiation, problem resolution, and database management skills.
- Ability to manage multiple projects under tight deadlines and communicate effectively with diverse internal and external stakeholders.
- Proven leadership skills to motivate teams and achieve production goals.
- In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management.
- Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.
Work Mode
This is a remote position based in Bayan Lepas, Penang, Malaysia.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
