The Construction Success Manager at Fieldwire by Hilti will act as a trusted advisor to clients, guiding them through successful platform deployments, training, workflow consultation, and ongoing engagement to ensure satisfaction and account growth. This role requires a construction professional with strong communication skills and experience in both field and office environments who can bridge construction operations with software adoption.
Responsibilities
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes
- Build and maintain long-lasting relationships with Fieldwire clients
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire
- Assist the product team in identifying issues and communicating customer feedback for product improvements
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues
Requirements
- 3+ years of professional construction experience, preferably with a combination of field and office management roles
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from foreman to senior-level managers
- A basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment
- Fluency in Dutch and English
Technical Stack
Fieldwire platform
Benefits
- Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide
- We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year
- We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers
- Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world
- The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews
- Fieldwire was venture backed by top venture capitalists
- Fieldwire was acquired by Hilti for $300M in November 2021
Work Arrangement
Hybrid — field-based, or office-based
