ZINC Zillow, Inc. is looking for a Condo Specialist to join the Zillow Home Loans team. In this role, you'll review and validate condominium project eligibility to ensure accuracy, compliance, and efficient loan processing. You'll be a key collaborator with homeowner's associations, insurance companies, agencies, and internal teams.

What You'll Do

Monitor the pipeline report in Encompass to identify loan files requiring condominium project review.
Review loan files and determine eligibility for review in Fannie Mae’s Condo Project Manager (CPM).
Order and analyze required documentation from HOAs or third-party vendors, including Master Insurance Policies.
Evaluate condo project compliance with Fannie Mae and Freddie Mac guidelines for both full and limited reviews.
Upload and document findings in Encompass, maintaining accurate project records and communication across teams.
Collaborate with internal stakeholders to address and resolve warrantability issues, escalating when needed.
Submit non-warrantable projects to Fannie Mae’s CPM and Freddie Mac’s Condo Project Advisor in accordance with company policy.
Maintain Zillow Home Loans’ service-level standards and ensure compliance with all privacy and confidentiality requirements.

What We're Looking For

Strong attention to detail and ability to manage multiple priorities in a process-driven environment.
Excellent verbal and written communication skills.
Demonstrated ability to collaborate effectively with cross-functional teams.
Comfortable adapting to evolving timelines, deadlines, and procedures.
Highly organized and analytical, with a commitment to accuracy and compliance.
Passionate about helping customers achieve homeownership through a streamlined, transparent loan experience.

Nice to Have

Prior experience in the mortgage industry or familiarity with loan origination systems (such as Encompass).
Working knowledge of Fannie Mae’s CPM and/or Freddie Mac’s Condo Project Advisor.
Familiarity with condominium project eligibility requirements.
Experience working with HOAs and reviewing insurance documentation.

Technical Stack

Encompass
Fannie Mae’s Condo Project Manager (CPM)
Freddie Mac’s Condo Project Advisor

Team & Environment

Part of the Zillow Home Loans team, a collaborative group focused on driving Zillow’s mission forward.

Benefits & Compensation

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $26.20 - $39.40 hourly.
In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $25.00 - $37.40 hourly.

Work Mode

This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.