Slash Financial is hiring a Compliance & Support Analyst

Slash Financial is hiring a Compliance & Support Analyst to play a dual role ensuring customers have an excellent experience while maintaining the highest standards of compliance with our banking partners and regulatory requirements.

What You'll Do

• Handle compliance operations: Review applications for our charge card, treasury, and crypto products (KYB/KYC).
• Conduct transaction monitoring and respond to information requests from our banking partners.
• Document and automate compliance processes where possible.
• Provide cross-coverage on multiple compliance workflows (Disputes, KYB) to ensure redundancy.
• Serve as a first point of contact for customer questions via phone, email, and Intercom.
• Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently.
• Review new customer onboarding for compliance and accuracy.
• Perform transaction reviews and escalate suspicious activity.
• Collaborate with the compliance team to automate manual processes.
• Partner with our banking partners on information requests.
• Manage inbound support tickets and calls with professionalism and empathy.

What We're Looking For

• 1–3+ years of experience in financial services, compliance operations, risk operations, or customer support.
• Strong attention to detail and excellent written/verbal communication skills.
• Comfortable handling sensitive information and exercising discretion.
• Ability to work independently, prioritize tasks, and meet deadlines.

Nice to Have

• Experience with Intercom, Zendesk, or similar tools a plus.
• Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you).

Technical Stack

• Intercom
• Zendesk

Team & Environment

Work closely with compliance leadership.

Benefits & Compensation

• Be part of a fast-growing fintech startup disrupting business finance.
• Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
• Opportunity to grow into high-impact compliance roles as we scale.
• Collaborative, remote-friendly culture with a focus on execution.

Work Mode

This is a hybrid position.

Slash Financial is an equal opportunity employer.