Responsibilities
- Create connections between diverse, underserved, and vulnerable populations to health and social service systems
- Building trust and promoting encouragement
- Assist the patient in accessing community services for their specific needs
- Support medical providers and the management team by creating community outreach programs and activities
- Serve as a liaison between multiple service providers and assists with enrollment in services and community resources by delivering culturally competent care
- Completes applications for resources, paperwork for provider visits, and additional administrative support activities
- Follows up and tracks referrals and outcomes for pharmacy, durable medical equipment (DME), and home care
- Assists with finding and scheduling transportation, advocates for members/patients, supports clinical staff, administers health screenings, and coordinates care (including identifying and accessing resources and overcoming barriers)
- Builds and maintains current resource inventories for service area across multiple states
- Identifies situations calling for mandatory reporting and carry out mandatory reporting requirements by state requirements
- Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting
Requirements
- 2+ years combined of related education, experience, or certification
- Community Health Worker Certification is required for positions located or serving in the following states: AR, AZ, CO, CT, FL, IN, KS, KY, MA, MD, MO, NC, NM, OH, OR, PA, RI, SC, SD, TX, UT, VA
- Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
Nice to Have
- Certified CHW, CHES, certified nurse aid, or licensed medical assistant
- Experience working in a multi-cultural setting
- Experience working for a Managed Care or Medicaid plan
- Experience with kidney patients
- Experience with translation lines and services
- Basic computer skills
Benefits
- Hybrid-Remote Flexibility
- Comprehensive Benefits
- Financial & Retirement Support
- Time Off & Leave
- Wellness & Growth
Work Arrangement
Hybrid
