About the Role
The Community Guide helps connect individuals with health resources and social support networks. This role emphasizes trust-building, outreach, and ongoing support to improve health outcomes in underserved areas.
Responsibilities
- Engage with community members to identify health and social service needs
- Provide information about available medical, behavioral, and preventive care options
- Assist individuals in navigating healthcare systems and scheduling appointments
- Build relationships with local organizations to expand resource accessibility
- Conduct home and community visits to support care plan adherence
- Track participant progress using digital tools and case management platforms
- Facilitate group discussions on wellness, prevention, and chronic disease management
- Coordinate with care teams to ensure holistic support for individuals
- Promote culturally sensitive communication in all interactions
- Report community trends and barriers to care leadership
- Support crisis intervention by connecting individuals to emergency services
- Encourage participation in health education programs
- Maintain confidentiality and compliance with privacy regulations
- Participate in ongoing training on public health topics
- Respond to participant inquiries via phone, text, or in person
- Assist with transportation or access challenges to medical visits
- Document interactions and follow-ups accurately and promptly
- Work evenings and weekends as needed to meet community needs
- Represent the program at local events and outreach activities
- Use mobile technology to update records and communicate with teams
- Support language access by coordinating interpreter services when necessary
- Identify gaps in community resources and suggest improvements
- Follow up with participants to ensure continuity of care
- Uphold principles of equity and inclusion in all engagements
- Adapt communication style to meet diverse literacy and cultural needs
Nice to Have
- Certification in community health work
- Bilingual proficiency in Spanish and English
- Experience with mental health or substance use support
- Training in conflict resolution or de-escalation
- Familiarity with Medicaid or public insurance systems
Compensation
Competitive hourly wage with benefits
Work Arrangement
Hybrid schedule with field-based responsibilities
Team
Part of a decentralized care coordination team focused on community engagement
About the Team
This position operates within a network of frontline health advocates focused on reducing barriers to care. Team members collaborate across regions using secure communication tools and participate in regular skill-building sessions.
What You’ll Bring
A compassionate approach to problem-solving, real-world experience in community navigation, and a drive to make health support more accessible for vulnerable populations.
Technology Used
Mobile apps for visit logging, secure messaging platforms, electronic health record access, GPS-enabled check-ins, and telehealth coordination tools.
Growth Opportunities
Pathways exist for advancement into training, supervision, or specialized outreach roles based on performance and organizational needs.
Work Environment
Field-based role with regular community interaction. Requires travel within assigned zones and occasional evening or weekend presence at community events.
Not available for this position
