About the Role
The Bilingual Specialist will provide expert-level support for integrated product solutions, interacting directly with customers in both English and a secondary language to resolve inquiries, facilitate onboarding, and ensure seamless product adoption.
Responsibilities
- Deliver customer support in English and a second language for integrated technology products
- Guide clients through product setup, configuration, and troubleshooting processes
- Respond to inbound service requests via phone, email, and chat platforms
- Collaborate with technical teams to escalate and resolve complex issues
- Maintain accurate records of customer interactions and support tickets
- Assist in translating product documentation and support materials
- Monitor customer feedback to identify recurring issues and improvement opportunities
- Participate in training sessions to stay current on product updates
- Support onboarding for new clients using integrated product systems
- Ensure compliance with service level agreements and response time standards
- Provide detailed product demonstrations tailored to client needs
- Coordinate with cross-functional teams to improve customer experience
- Track and report key performance metrics related to support quality
- Follow standardized procedures for handling sensitive customer data
- Adapt communication style to suit diverse cultural and linguistic backgrounds
Compensation
Competitive hourly rate or salary based on experience
Work Arrangement
Virtual/remote position with no requirement for relocation
Team
Part of the Integrated Products division supporting customer-facing operations
Languages Required
- English (fluent)
- Spanish (fluent)
Technology Proficiency
- Experience with CRM platforms such as Salesforce or Zendesk
- Familiarity with remote support tools like TeamViewer or WebEx
- Working knowledge of Windows and macOS operating systems
Not available for this position
