Ffern is hiring a Community Coordinator, Social Media to be the voice of our brand and create meaningful connections with our community. You’ll become an expert in our seasonal fragrance releases and ledger memberships while delivering exceptional customer service, with clear development paths within our customer experience team.
What You'll Do
- Reply to incoming messages and comments across all social media platforms.
- Manage community interactions on Instagram, Facebook, Meta Ads, TikTok, TikTok Ads/Business, and YouTube.
- Monitor and engage with Ffern's tagged posts and other social mentions.
- Identify areas for improvement and report on key findings.
- Flag and escalate issues, and collaborate with the wider Community team to meet Customer Service KPIs.
What We're Looking For
- A passion for brands and a genuine excitement for the Ffern project.
- Excellent written and verbal communication skills, with the ability to confidently adopt Ffern's tone of voice.
- A drive to help make customers happy.
- Ability to thrive in a fast-paced, target-driven environment.
- A passion for fragrance.
Nice to Have
- Proficiency in a second European language.
Team & Environment
You’ll be a key part of the Community team, reporting to the Head of Community, within a fun, laid-back, and sociable company culture.
Benefits & Compensation
- Private healthcare offered as standard.
- 25 days holiday + bank holidays, growing by 1 day per year with the company.
- Ffern ledger membership for all team members.
- A sociable team with regular meals, breakfasts, drinks, and outings.
- A beautiful, light-filled studio near Columbia Road with state-of-the-art kit, MacBooks, and breakout spaces.
- Competitive salary, dependent on experience.
Work Mode
This is a hybrid role based from our London studio, with full-time employees expected in the studio three days per week and two days flexible.
