Colorado Christian University (CCU) is looking for a Student Service Advisor to join the College of Adult and Graduate Studies (CAGS). In this full-time, remote position, you will guide students toward successful degree completion and be a key component in student retention and persistence. You will communicate clearly and accurately via email, phone, and virtual meetings to build strong relationships and support educational goals.
What You'll Do
- Answer student questions via phone, email, and virtual advising appointments, documenting details in student records.
- Initiate outbound calls to assess early intervention needs, build advisor relationships, and proactively challenge students toward successful continuation.
- Analyze, organize, and update reports and spreadsheets for effective time management, data integrity, and efficient student communication.
- Interpret student data to proactively contact students and achieve monthly retention goals.
- Partner strategically with other departments to facilitate and process time-sensitive student requests.
- Prepare for future academic terms, collaborate on special projects, and attend team meetings and training.
What We're Looking For
- High technology proficiency and fluency in Microsoft Excel and Outlook.
- Confidence with high volumes of inbound and outbound calls, with proven ability to articulate clearly and persuasively.
- Self-confidence, patience, empathy, and availability when building rapport with students.
- Ability to understand and adapt quickly to multi-generational needs and characteristics.
- A creative, proactive thinker who takes initiative to find solutions while upholding CCU’s expectations and policies.
- Flexibility, a teachable spirit, openness to change, and the ability to proactively locate appropriate resources.
- Skill in building cohesive working relationships, viewing conflict positively, and operating with honesty and respect.
- Disposition to enjoy a high-energy, call-center-type environment while maintaining focus and managing disruptions professionally.
- A committed follower of Jesus Christ with a personal relationship with Christ.
- Ability to effectively communicate personal faith and apply biblical principles in the workplace.
- Regular attendance and meaningful involvement in a Bible-believing evangelical local church.
- A traditional evangelical Christian lifestyle in consonance with sound Christian principles and CCU’s Statement of Faith.
Nice to Have
- Previous experience in advising, student services, higher education, public relations, or customer service.
- A bachelor’s degree.
- Bilingual speaking and writing proficiency in Spanish and English.
Technical Stack
- Microsoft Excel
- Microsoft Outlook
Team & Environment
You will report directly to the Director of Retention for the College of Adult and Graduate Studies (CAGS).
Benefits & Compensation
- Hourly pay: $18.00 - $18.82
- Tuition waiver program
- Excellent healthcare coverage
- Generous paid time off
- Matching 403(b) retirement plan
- Additional organizational paid benefits and voluntary offerings
Work Mode
This is a fully remote position open to candidates within the United States.
Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices.
