OnlyExperts is hiring a Collections Specialist to proactively manage accounts receivable and improve cash flow efficiency for our growing HVAC company. This newly created, critical remote role involves high-volume outbound collection calls and navigating difficult conversations.
What You'll Do
- Make high-volume outbound collection calls (up to 50 per day) to customers with outstanding balances.
- Work on an active accounts receivable balance directly for our clients.
- Research and review customer files during live conversations to provide accurate updates.
- Handle sensitive or challenging conversations with professionalism, patience, and clarity.
- Maintain detailed call records and collection notes in our systems.
- Identify and execute upsell or cross-sell opportunities during conversations when appropriate.
- Collaborate with internal teams (finance, operations, and sales) to resolve disputes or account issues.
- Propose improvements to the collections workflow and customer engagement strategies.
What We're Looking For
- Minimum of 4 years of experience in collections, accounts receivable, or similar BPO roles—preferably for U.S.-based clients.
- Excellent spoken and written English; you must be confident, articulate, and clear on calls.
- Demonstrated ability to handle high call volumes and challenging customer conversations.
- Strong technological skills; ability to work across multiple systems during live interactions.
- Comfortable working in a fast-paced, target-driven environment.
- Must be willing to work New York business hours (night shift in PH or similar time zones).
- Ready to start immediately.
Nice to Have
- Prior work experience in a BPO environment is highly preferred.
- Familiarity with RingCentral or similar VoIP systems.
- Background in HVAC, construction, or service-based industries.
- Experience in upselling or account expansion during collections or support calls.
- Basic knowledge of collections compliance and U.S. financial regulations.
Technical Stack
- RingCentral
Team & Environment
You will collaborate with internal teams in finance, operations, and sales to resolve any disputes or account issues.
Work Mode
This is a fully remote position requiring you to work New York business hours.
OnlyExperts is an equal opportunity employer.
