Campus is looking for a Collections Manager to establish and oversee our accounts receivable collections processes. Reporting to the VP of Financial Aid, you will be a key player in building systems that balance financial responsibility with empathy for students, ensuring timely resolution of missed payments while aligning with our mission-driven environment.
What You'll Do
- Design and implement core collections processes to support timely, student-friendly resolution of missed payments.
- Identify and notify students who recently missed a payment, ensuring outreach is clear, proactive, and empathetic.
- Engage directly with delinquent students, offering flexible solutions and support to help them bring their accounts back into good standing.
- Collaborate with Finance and Student Success teams to ensure collections practices align with Campus’s mission and student-first approach.
- Manage escalations by referring unresolved accounts to third-party collections agencies when necessary, while maintaining compliance with all applicable regulations.
What We're Looking For
- Process-oriented leader who thrives at building efficient, student-centered collections systems.
- Passionate about balancing financial responsibility with empathy for students’ unique circumstances.
- Strong interpersonal and communication skills, enabling you to engage firmly but compassionately with students.
- Analytical skills to track outcomes and continuously improve collections practices.
- Proactive, adaptable, and thrives in a fast-paced, mission-driven environment.
Team & Environment
This role reports to the VP of Financial Aid and operates within a mission-driven environment focused on reimagining college education and accelerating talent.
Benefits & Compensation
- Compensation: $110k - $130k + equity grant
- Medical Insurance + free Dental and Vision Insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Flexible Time Away + paid holidays
- In-office lunches for our Atlanta office
- Social events - happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Work Mode
This is a hybrid role based in our Buckhead, Atlanta office, with a schedule of remote work on Mondays and Fridays and in-office work Tuesday through Thursday.
