Tencent is seeking a Collections Associate focused on the Turkish market. In this role, you will manage accounts receivable, negotiate payment plans, resolve disputes, assess credit risk, and contribute to process improvements. You will work under general supervision and provide technical guidance to junior colleagues.

What You'll Do

Conduct collections to terms, negotiate payment plans, and elevate cashflow.
Take appropriate actions such as placing accounts on credit hold.
Make decisions with little or no guidance.
Work with internal and external customers to resolve AR disputes in a timely manner.
Perform account reconciliations and collect outstanding balances.
Manage credit risk based on customer profile, indicators, and payment behavior.
Partner with sales teams on issues that may arise.
Identify bad debt and set reserves.
Work on process improvement by implementing solutions to establish the best collections process.
Establish customer contact and relationships, and know the escalation path on the customer side.
Act as technical support and give guidance to junior staff on more complex issues.

What We're Looking For

Collections experience.
Proficiency in MS Excel (formulas, VLOOKUP a must).
Enjoy working with numbers/data and have an eye for detail.
Excellent communication and negotiation skills.
Fluency in Turkish and English.
Dedicated to your task and driven to succeed.

Technical Stack

MS Excel

Team & Environment

Works under general supervision.

Benefits & Compensation

Excellent opportunity for further career development in a stable, international company operating in an attractive, growing industry.
Civil contract for at least 6 months with the possibility to extend.
Private medical health care.
My Benefit system.