Monzo is looking for a Collections Adviser, Financial Health to join our team of financial health heroes. We’re on a mission to make money work for everyone, and you'll be at the core of that by identifying and supporting customers who may be struggling with debt, offering them compassion and options to help.
What You'll Do
- Identify and support customers who may be struggling with debt.
- Offer customers compassion and options to help.
- Communicate with customers via in-app chat, outbound and inbound calls, and emails.
- Ask open questions to understand customer situations, listen, and provide solutions.
- Understand and keep up to date with regulatory obligations (FCA) and ensure they are fulfilled in customer outcomes.
What We're Looking For
- Able to start on 13th April 2026 and attend 7 weeks training, Monday to Friday 9am - 5.30pm.
- Have a background supporting customers.
- The ability to communicate with customers to the highest standard.
- Can ask open questions to understand situations, listen, and provide solutions via chat, calls, and emails.
- A keen eye for detail and a high standard of work.
- Understanding and keeping up to date with regulatory obligations (FCA).
- Live and breathe people and customers.
Nice to Have
- Prior experience in Collections, Debt Recovery or Customer Service within a contact centre environment.
- Have a background supporting customers with vulnerability.
Benefits & Compensation
- Compensation: £24,750 to £29,625 + equity: stock options
- £1,000 learning budget each year to use on books, training courses and conferences.
Work Mode
This role is remote in the UK.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
