Atmosera is hiring a Cloud Desktop Support Technician to deliver technical support services for cloud desktop environments. You will work directly with users and administrators to resolve issues and maintain system health from a remote location.

What You'll Do

Provide remote technical support and troubleshooting for cloud desktop users
Diagnose and resolve issues related to connectivity, performance, and access
Escalate complex technical problems to relevant engineering teams
Document support tickets, solutions, and procedures clearly
Proactively monitor systems and participate in service improvement initiatives

What We're Looking For

Proven experience in a technical support role, preferably with cloud or virtual desktop infrastructure
Strong analytical and problem-solving skills for diagnosing technical issues
Excellent communication skills in English, with the ability to explain technical concepts clearly
Ability to work independently and manage time effectively in a remote setting
Residency in Latin America (LATAM)

Work Mode

This is a fully remote position for candidates based in Latin America (LATAM). You will collaborate with a global team and support clients across different time zones.

Atmosera is an equal opportunity employer.