Atmosera is hiring a Cloud Desktop Support Technician to deliver technical support services for cloud desktop environments. You will work directly with users and administrators to resolve issues and maintain system health from a remote location.
What You'll Do
- Provide remote technical support and troubleshooting for cloud desktop users
- Diagnose and resolve issues related to connectivity, performance, and access
- Escalate complex technical problems to relevant engineering teams
- Document support tickets, solutions, and procedures clearly
- Proactively monitor systems and participate in service improvement initiatives
What We're Looking For
- Proven experience in a technical support role, preferably with cloud or virtual desktop infrastructure
- Strong analytical and problem-solving skills for diagnosing technical issues
- Excellent communication skills in English, with the ability to explain technical concepts clearly
- Ability to work independently and manage time effectively in a remote setting
- Residency in Latin America (LATAM)
Work Mode
This is a fully remote position for candidates based in Latin America (LATAM). You will collaborate with a global team and support clients across different time zones.
Atmosera is an equal opportunity employer.
