A clinical pharmacist supporting remote medication management and quality improvement initiatives through telephonic patient engagement and collaboration with care teams.
Responsibilities
- Provide telephonic counseling to patients on medication adherence and resolve medication-related issues including non-adherence, polypharmacy, and use of high-risk drugs, offering evidence-based recommendations to patients and care teams.
- Conduct targeted clinical chart reviews when necessary to guide patient-specific interventions.
- Document patient commitments to medication adherence and address obstacles to compliance during real-time interactions.
- Refer complex clinical cases to prescribers or interdisciplinary teams as appropriate for further management.
- Achieve and maintain performance benchmarks related to quality measures such as STARs and HEDIS.
- Work with physicians and clinical and administrative staff to enhance medication management processes and improve patient care experience.
- Identify medication management gaps through patient conversations and convert insights into actionable recommendations for improving clinical workflows and practice operations.
- Engage in the development, execution, and assessment of pilot initiatives or process improvements within the outreach framework.
- Act as a clinical pharmacy expert, applying specialized knowledge to support organizational goals and respond to changing healthcare demands.
- Create and update standardized clinical resources, educational materials, and protocols to improve medication outcomes and support quality performance for clinicians, practices, and patients.
- Perform additional duties as required.
Requirements
- Doctor of Pharmacy (PharmD) degree required.
- Must hold an active, unrestricted pharmacist license in the state of residence and maintain valid multi-state licensure in at least two of the following states: Alabama, California, Delaware, Kentucky, Louisiana, Mississippi, North Carolina, Ohio, Pennsylvania, Utah, Virginia, or West Virginia.
- Willingness to obtain and keep additional pharmacist licenses within six months of hire.
- Minimum of three years of professional experience in value-based care, ambulatory care, or community pharmacy settings.
- Comprehensive understanding of pharmacotherapy and pharmacy practice standards.
- Strong communication skills, both verbal and written, with the ability to clearly explain complex clinical information to patients and care teams.
- Proficient in using telephony systems and navigating various Electronic Health Record (EHR) platforms.
- Capable of thriving in a fast-paced environment and adapting quickly to evolving priorities.
- Availability to work between 8 AM and 7 PM Eastern Time as required by operational needs.
Nice to Have
- Experience or familiarity with Medicare, HEDIS, and STAR ratings is preferred.
Tech Stack
Electronic Health Record (EHR) systems, telephony platforms
Work Arrangement
Remote work from any location within the United States, across any US time zone
Additional Information
- Must hold a valid pharmacist license in at least two of the following states: AL, CA, DE, KY, LA, MS, NC, OH, PA, UT, VA, or WV.
- Must be willing to obtain additional state licenses within six months of starting employment.
- Position requires the ability to work remotely from any location within the United States.
- Work hours must align with the 8 AM to 7 PM Eastern Time window based on business demands.
