Midi Health is hiring a Clinical Manager

Midi Health is hiring a Clinical Manager to oversee a large, distributed care team delivering asynchronous telehealth. In this hands-on leadership role, you will manage a team supporting up to ~60 Medical Assistants, RNs, and Care Coordinators, ensuring reliable and efficient task-based care delivery.

What You'll Do

• Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.
• Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.
• Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.
• Coordinate closely with Nurse Practitioner Managers and Assistant NPMs to align synchronous and asynchronous care delivery.
• Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs.
• Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.
• Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.
• Identify early performance concerns and address them through coaching, documentation, and formal processes.
• Use data and metrics to drive clear, actionable performance conversations.
• Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.
• Support hiring, role changes, and workforce planning with the People team and Clinical Director.
• Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.
• Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.
• Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).
• Surface recurring workflow issues with actionable context and partner on solutions.
• Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.
• Use clinical experience to inform SOPs, workflow improvements, and team guidance.

What We're Looking For

• Licensed NP/APRN with an active, unencumbered license and board certification.
• 2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner.
• 3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment.
• Strong clinical experience as a Nurse Practitioner in primary care, women’s health, or gynecology, including substantial experience caring for women in midlife.
• Demonstrated, formal experience managing Medical Assistants (not informal or dotted-line oversight).
• Experience overseeing high-volume, task-based or inbox-driven workflows.
• Strong operational mindset with the ability to manage complex, fast-moving systems.
• Proven skill in performance management, coaching, and driving accountability.
• Ability to translate metrics into clear, actionable improvement plans.
• Exceptional communication and cross-functional collaboration skills.
• Ability to work remotely while physically located within the United States (this role cannot be performed while traveling internationally).

Nice to Have

• Experience in high-growth virtual care organizations.
• Experience developing SOPs and operational frameworks at scale.
• Multi-state licensure and / or willingness to obtain additional licensure.

Team & Environment

You will manage a large, distributed care team supporting up to ~60 team members. You will report to the Clinical Director and partner closely with Nurse Practitioner Managers and Assistant NPMs.

Work Mode

This role is remote and must be performed while physically located within the United States.

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.