Rockefeller Philanthropy Advisors is hiring a Clinical Documentation Specialist for a mission-driven, bilingual role. You'll make a meaningful impact by supporting individuals with communication challenges, working directly with clinicians, clients, and healthcare providers to collect and manage documentation for speech-generating devices in a fully remote capacity.
What You'll Do
- Guide and support Speech Language Pathologists (SLPs) through the documentation process using a proprietary portal.
- Collect and audit client paperwork, authorization forms, medical records, and prescriptions to ensure completeness and compliance with medical necessity guidelines.
- Build rapport with clients, caregivers, SLPs, and prescribers to facilitate timely and accurate document submission.
- Maintain and update client records within the CRM system (HubSpot), ensuring accuracy and alignment with internal processes.
- Communicate coverage eligibility for durable medical equipment in a clear, customer-focused manner.
- Use internal tools like Adobe and other platforms to organize and file documentation efficiently.
- Contribute to cross-team coordination by documenting activities and supporting seamless handoffs.
- Support special projects and assist in other duties as assigned.
What We're Looking For
- Bilingual fluency in English and Spanish with excellent written and verbal communication skills.
- 1–2 years of experience in customer service or healthcare documentation.
- High school diploma required.
- Ability to interpret and assess medical documentation for insurance purposes.
- Strong organizational, problem-solving, and multitasking skills.
- Comfortable managing a high volume of calls and emails with professionalism and empathy.
- Demonstrated ability to work independently in a remote environment with secure internet access.
- Willingness to travel approximately twice a year for company events.
Nice to Have
- Associate’s or Bachelor’s degree preferred.
- Experience with tools such as Adobe, Microsoft Suite, HubSpot (or similar CRM), cloud phone systems, Slack, and Zoom preferred.
Technical Stack
- Adobe
- Microsoft Suite
- HubSpot
- Cloud phone systems
- Slack
- Zoom
Benefits & Compensation
- Compensation range: $50,000 – $53,000, plus a $3,000 bilingual differential.
- Fully remote work with stipends for home office setup, wellness, and professional development.
- Medical, dental, and vision insurance, with FSA, HSA, and dependent care options.
- 401(k) retirement plan with company contributions.
- Employer-paid life insurance and optional coverage for disability, critical illness, and more.
- Paid time off (sick, vacation, and personal days) plus paid holidays and family leave.
- Annual bonus program and merit increases.
- Year-round Flex Fridays and access to exclusive discounts.
- Transparent compensation practices and career development support.
Work Mode
This is a fully remote, global position. Candidates must be based in New Jersey, USA.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
