Responsibilities
- Liaise with NRCs and team members for on-site installations with clients.
- Offer technical support during procedures.
- Maintain and optimize system hardware and software.
- Implement software and hardware updates.
- Conduct routine system maintenance.
- Provide phone-based clinical support to clients.
- Modify operating files using UNIX/LINUX commands.
- Fulfill Software and Service Contract commitments.
- Act as the main point of contact for repair and technical support issues.
- Communicate customer concerns, issues, and market opportunities to the district team.
- Address customer needs on an individual basis.
- Track the status of calls and issues at client sites.
- Report issues and work with Clinical Manager/NRC to resolve them.
- Submit weekly reports on site visits and customer interactions.
- Train medical professionals on technical aspects of procedures.
- Serve as a clinical resource for surgeons and clinicians.
- Share tips and suggestions with customers as needed.
- Participate in customer training sessions for internal and external partners.
- Train hospital staff to conduct their own training sessions.
- Update the Clinical Support team on the latest technology-enabled procedures.
- Collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify new users for technology-enabled procedures.
- Attend sales meetings, training programs, conventions, and trade shows as directed.
- Submit reports and provide information as needed.
- Collaborate with all personnel on company programs.
- Support complex, new image-guided products and applications for physicians and hospital staff.
Work Arrangement
On-site
Other
- Must possess a valid driver's license and active vehicle insurance. Driving record will be reviewed. Approximately 50% travel within assigned territory, potential overnight travel.
- Regularly stand, sit, walk, talk, hear, and reach with hands and arms. Frequent use of hands and normal vision required.
