CVS Health is hiring a Client Support - Representative I (AZ Residents only)

CVS Health is hiring a Client Support Representative I to address the day-to-day needs of clients and plan participants. In this role, you will resolve client-initiated issues and serve as a vital liaison between clients, participants, and the Account Management team. You will be part of a company passionate about transforming health care to be more connected, convenient, and compassionate.

What You'll Do

• Manage complaints, suggestions, and comments in queue.
• Receive and respond to client issues via email, fax, Salesforce cases, and telephone in a timely manner.
• Perform timely follow-up on requests to ensure resolution.
• Ensure complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building, and provide management and client reporting.
• Provide plan benefit override support at client request.
• Provide feedback to Customer Care management on servicing incidents and developing service trends.
• Partner with Account Management team to ensure maximum client satisfaction and issue trending.

What We're Looking For

• 1+ years of Customer Service Experience.
• 1+ years of Call Center Experience.
• 1+ years of Health Care Industry Experience.
• Must reside in the state of Arizona.
• Verifiable High School diploma or GED.

Nice to Have

• Experience with PeopleSafe, Compass, RxClaim, SalesForce, Five9, and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.
• Experience with plan designs and Client programs.
• Experience building partnerships and navigating through complex organizational structure/hierarchy.
• Completion of higher level of education including associates/bachelor’s degree and/or specialized training certification(s).

Technical Stack

• SalesForce, Five9
• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• PeopleSafe, Compass, RxClaim

Team & Environment

This role is an extension of the Account Management Team.

Benefits & Compensation

• Compensation: $17.00 - $28.46 per hour
• Affordable medical plan options.
• 401(k) plan with matching company contributions.
• Employee stock purchase plan.
• No-cost wellness screenings, tobacco cessation, and weight management programs.
• No-cost confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

Work Mode

This position operates on a hybrid schedule and is based in Arizona, USA.

CVS Health is committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.