Eleos Health is looking for a Client Success Representative to join us in a fully remote capacity. Customer Success is crucial for building strong relationships, and we need a tech-savvy professional to ensure our clients have a great experience.
What You'll Do
- Develop and nurture relationships with selected accounts for successful campaigns.
- Serve as a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure client satisfaction.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
What We're Looking For
- Excellent written and verbal communication skills with a strong connection to customer success.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time management and effective prioritization skills to ensure efficient handling of tasks in a dynamic work environment.
Nice to Have
- Minimum two years of account management or customer service experience.
Technical Stack
- MS Office (Excel)
- CRM systems
Work Mode
This is a fully remote position open to candidates globally.
Eleos Health is an equal opportunity employer.
