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San Francisco, CA On-site Full-time

results.com is hiring a Client Success Manager

Responsibilities

  • Assist the onboarding team as needed until transition is complete
  • Guarantee a seamless handoff from onboarding to ongoing support
  • Help clients meet their product adoption and success goals
  • Create and execute strategic account plans in coordination with internal teams
  • Use Salesforce data and client feedback to identify and contact at-risk accounts
  • Schedule regular training and coaching sessions for clients
  • Perform routine account health assessments and manage contract renewal cycles
  • Generate additional recurring revenue by expanding user licenses
  • Foster long-term client relationships that lead to consistent renewals
  • Collaborate with marketing to secure client success stories and references
  • Collect and provide referrals for the sales team to pursue
About company
results.com
RESULTS.com is a leading SaaS Business Management Platform, with over 5,000 users offering clients a cloud ­based software that creates alignment, increases engagement and accountability towards the organization's long­ term priorities. RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world’s top start­ups for 2014. With global headquarters in Auckland, New Zealand, and North American headquarters in San Francisco, USA, RESULTS.com presents an exciting opportunity for candidates looking for international business experience, including: - Fast growing global SaaS business using the latest technology - High Performing Culture - Competitive salary - Exceptional training and on­going development programs to support your career growth
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Job Details
Category Engineering Management
Posted an hour ago