iT1 is hiring a Client Success Manager to ensure exceptional service delivery for our services clients. You will act as a key point of contact, collaborating closely with clients to address needs, resolve issues, and enhance the value of our solutions.
What You'll Do
- Act as the primary communication liaison between clients and internal teams, including sales and services.
- Consistently deliver on client commitments and take full ownership of issue resolution.
- Build and maintain strong relationships with clients and all internal and external stakeholders.
- Maintain a deep understanding of iT1 service offerings and each client’s contractual scope.
- Plan, prepare, and lead regular service review calls with active clients.
- Stay informed on iT1 supported technologies to facilitate conversations around client challenges and opportunities.
- Discover client business objectives and proactively recommend strategic solutions that align with their long-term goals.
- Independently manage projects and deliverables with minimal oversight.
What We're Looking For
- Bachelor’s degree or 5+ years of equivalent professional experience in an IT business role engaging with C-level executives and IT leadership.
- Exceptional written and verbal communication skills, with a strong ability to analyze and articulate data trends.
- Confident presenter and skilled facilitator, capable of leading meetings and delivering impactful presentations to clients and internal teams.
- Proactive, ownership-driven mindset with a strong receptiveness to feedback and continuous improvement.
Nice to Have
- Experience in the IT services industry strongly desired; prior work with an MSP is a plus.
- Any technical certifications preferred, but not required.
- Certifications in Customer/Client Success, not required.
Team & Environment
This role is part of the Consulting team at iT1, a company that has been ranked as one of Arizona’s Best Places to Work for over a decade.
Benefits & Compensation
- Medical, dental, and vision benefits with highly subsidized premiums.
- Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off.
- 401(k) Plan with employer match.
- Onsite Fitness Center.
- Onsite Monthly Massages.
Work Mode
This is a hybrid role based in Tempe, AZ.
iT1 is an equal opportunity employer.
