Blackpoint Cyber is hiring a Client Success Consultant to manage a portfolio of partners. This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success, ensuring partners achieve measurable value through effective deployment and engagement with the Blackpoint product suite.
What You'll Do
- Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite.
- Define success plans, track progress, and demonstrate measurable value.
- Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction.
- Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively.
- Build trusted relationships across technical, operational, and executive stakeholders.
- Facilitate structured meetings, proactive communication, and value-focused reviews.
- Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators.
- Coordinate internal action plans to maintain and improve partner health.
- Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
- Share feedback and insights to improve the Blackpoint product and partner experience.
- Maintain accurate CRM records, documentation, and workflows.
- Follow defined cadences, meet SLAs, and use standardized templates and reporting tools.
- Leverage dashboards, telemetry, and analytics to interpret partner behavior.
- Identify growth opportunities and inform strategic recommendations.
- Identify workflow gaps and propose enhancements.
- Contribute to scalable processes, materials, and best practices for the Client Success organization.
What We're Looking For
- Minimum 2+ years in a customer-facing, technical role.
- Strong technical proficiency with product suites, platform integrations, and SaaS environments.
- Proven track record driving customer value, adoption, and engagement.
- Ability to navigate complex customer environments and communicate effectively across personas.
- Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving.
- Comfortable working independently and remotely.
Nice to Have
- Experience in cybersecurity or adjacent technical domains.
Team & Environment
Work under the guidance of a Lead CSA or the VP of Customer Growth, managing a focused portfolio of partners.
Benefits & Compensation
- Competitive Health, Vision, Dental, and Life Insurance plans
- Robust 401k plan
- Discretionary Time Off
Work Mode
This is a remote position.
Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment.
