Sedgwick is hiring a Client Services Director | REMOTE | Casualty/Workers Compensation Experience required

Sedgwick is looking for a Client Services Director to provide expert stewardship and support within the Casualty and Workers Compensation space. In this remote role, you will manage client programs, identify trends impacting their success, and must be commutable to NYC as required by the client.

What You'll Do

• Conduct pre-renewal visits reviewing client loss experience and company performance.
• Review and identify areas of potential dissatisfaction prior to renewal meetings.
• Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiate changes or improvements to the service plan.
• Facilitate the reduction of process barriers, technology constraints, or resource constraints by directing and influencing other internal departments.
• Coordinate client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolve all major customer service issues.
• Identify and solicit cross-selling opportunities.
• Participate in the local insurance community through advanced education and affiliation memberships.
• Supervise and direct personnel assigned to programs requiring multiple Account Representatives.
• Ensure compliance with all applicable Quality initiatives.

What We're Looking For

• 10 years related experience or equivalent combination of education and experience.
• 2 years account manager experience, or 5 years adjuster experience including 2 years in a supervisory capacity.
• Program management experience specifically in the Casualty space/Workers Compensation.
• NY Casualty/Workers Compensation experience required.
• Must be commutable to NYC as needed by the Client.

Team & Environment

You will supervise and direct personnel assigned to programs requiring multiple Account Representatives.

Benefits & Compensation

• Salary: $110,000-$130,000
• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
• Flexible spending or health savings account.
• Other additional voluntary benefits.

Work Mode

This is a remote position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.