Lead the client experience for a global organization by shaping service strategies that ensure long-term satisfaction and retention. In this remote role, you will oversee high-complexity client programs, guide cross-functional collaboration, and resolve critical service challenges to maintain strong client relationships.
Key Responsibilities
- Develop and execute account strategies aligned with client service goals
- Lead renewal planning, contract updates, and service instruction design for major clients
- Monitor client feedback through surveys and performance reviews to proactively address concerns
- Advocate for clients internally by aligning technology, operations, and business development teams around client needs
- Manage invoicing, audits, and receivables coordination for assigned accounts
- Coach and supervise client services staff, including hiring, performance planning, and professional development
- Deliver stewardship reports and trend insights to help clients understand evolving risks and opportunities
- Identify dissatisfaction risks ahead of renewal cycles and lead pre-renewal assessments
Qualifications
Minimum of 10 years of relevant experience, or a combination of education and professional background. Must include either two years as an account manager or five years in claims adjusting with at least two in a leadership role. A bachelor’s degree is preferred, along with professional designations such as CPCU, AIC, or ARM.
Work Environment & Culture
This position offers full remote flexibility, allowing autonomy in both schedule and location. The organization values empathy, accountability, collaboration, and inclusion, fostering a culture where growth is supported through development programs and internal advancement. Comprehensive benefits include medical, dental, and vision coverage, a 401(k) plan available from day one, and referral incentives.
