Genesis Call Center is hiring a Client Services Associate for a phone-based support role. You will handle inbound customer interactions for major brands, resolving questions and issues. This is a part-time, remote position offering schedule flexibility and paid training after client certification.
What You'll Do
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner
- Maintain performance targets in quality, communication, and efficiency
What We're Looking For
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
Nice to Have
- Prior customer service or call center experience
- Spanish language skills
Benefits & Compensation
- Remote position – no commute
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
Work Mode
This is a fully remote position open to candidates residing in the United States, excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI.
All information is kept confidential under EEO guidelines.
