Bayshore HealthCare is seeking a Client Service Coordinator (Healthcare Scheduler) for a 12 to up to 18-month maternity leave coverage position at our Hamilton Home Care Solutions Branch. You will serve as the vital link between patients, families, and healthcare providers, focusing on scheduling and coordinating home care services.
What You'll Do
- Professionally engage with patients, families, staff, and funder organizations.
- Quickly handle funder referrals and updates in the EMR.
- Collaborate with Supervisors, field employees, and patients to assess service needs.
- Assign care providers based on client needs, geographic area, staff skill-set, and availability.
- Ensure consistent caregiver assignments and service delivery.
- Keep patients and staff informed of initial and ongoing schedules.
- Optimize staff schedules to meet their availability and client care needs.
- Maintain accurate records in the EMR.
- Address patient concerns promptly and follow escalation pathways.
What We're Looking For
- Superior customer service skills.
- Willingness to learn.
- Overwhelming drive to showcase scheduling abilities.
Technical Stack
- Procura (EMR)
Team & Environment
You will work with Supervisors, field employees, patients, and funder organizations.
Benefits & Compensation
- Competitive industry wages.
- Company-sponsored health and dental benefits for you and your family.
- Company-contributed retirement savings plan.
- Group discounts for travel, entertainment, shopping, and sports venues.
- Employee Assistance Program available 24/7 via phone, chat, in-person.
- Collaborative team atmosphere with a National Clinic team to network with.
- Training & Development opportunities for career growth.
Work Mode
This is an onsite role located at 1211 Barton St East Unit 4 Hamilton, ON L8H 2V4.
Bayshore HealthCare is an equal opportunity employer, built upon guiding values of compassion, reliability, teamwork, diversity, innovation, leadership, and growth.
