Bayshore HealthCare is looking for a Client Service Coordinator (Client Scheduling Coordinator) to act as the essential link connecting patients, families, and healthcare providers. In this role, you will use your professional communication and organizational skills to ensure seamless service delivery.
What You'll Do
- Professionally engage with patients, families, staff, and funder organizations.
- Quickly handle funder referrals and updates in the EMR (Procura).
- Collaborate with Supervisors and field employees to assess client service needs.
- Assign care providers based on client needs, geographic area, staff skill-set, and availability.
- Ensure consistent caregiver assignments and service delivery.
- Keep patients and staff informed of initial and ongoing schedules.
- Optimize staff schedules to meet their availability and client care needs.
- Maintain accurate records in the EMR.
- Address patient concerns promptly and follow escalation pathways.
What We're Looking For
- A Secondary School Diploma.
- A minimum of two years of related customer service experience.
- Proven customer service skills, preferably in healthcare or other high-paced environments.
- Strong ability to communicate effectively, both written and orally, in English.
- Ability to handle issues and problem solve with tact and diplomacy.
- Excellent computer skills (Windows, Microsoft Office, internet, EMR).
- Ability to prioritize and handle multiple demands in a fast-paced environment.
- Proven organizational and teamwork skills; able to work independently and prioritize workload.
- Positive work and attendance performance essential.
- Strong interpersonal skills including demonstrated ability to build rapport and connections.
- Advanced competency in keyboarding and scheduling software with a willingness to learn.
Nice to Have
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration.
- French language proficiency will be considered an asset and is a requirement for all Quebec locations.
Technical Stack
- Windows
- Microsoft Office
- EMR (Procura)
Team & Environment
Collaborates with Supervisors and field employees.
Benefits & Compensation
- Competitive wage commensurate with experience.
- Comprehensive health, dental, and vision insurance for you and your family.
- Competitive paid time off.
- Employer-contributed retirement savings plan.
- Opportunities for professional development and career growth.
At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.
