Zinier is seeking a Client Partner, Professional Services to serve as the primary customer liaison for enterprise clients in the UK and Europe. This individual contributor will manage end-to-end customer relationships, translate technical and business needs, and ensure successful project delivery and customer success for large enterprise customers using Zinier's platform.
What You'll Do
- Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
- Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
- Drive delivery for large enterprise customers
- Lead discovery sessions
- Support UAT (User Acceptance Testing)
- Manage go-live activities
- Ensure customers realize full platform value post-launch
- Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes
- Manage project delivery
- Oversee go-live
- Potentially lead post-sales Customer Success (CS) efforts
What We're Looking For
- Excellent customer-facing and stakeholder management skills
- Proven ability to instill confidence with technical audiences
- Strong experience in digital or IT transformation projects
- Tech-savvy and solution-oriented
- Comfortable navigating complexity without being a developer
- Proven ability to manage large, complex enterprise projects
- Strong communication skills and emotional intelligence
- Ability to bridge business and technical perspectives
- Experience in Field Service Management (FSM), Telecom, or Utilities
Team & Environment
- Part of a global team within a remote-first, hybrid workforce across multiple regions
Benefits & Compensation
- Remote-first work environment
- Occasional travel required for customer and team collaboration
- Opportunity to collaborate with global teams across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India
- Work with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC
Work Mode
Remote-first with occasional in-person collaboration required; ability to work across time zones and regions. Position supports UK and Europe locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
