Arrow is looking for a Client Operations Co-ordinator to join our shared service centre in Gurgaon. In this role, you will provide critical administrative support to client-facing teams in Europe, focusing on a large multinational FMCG account. Your work will ensure smooth order management, supplier coordination, and accurate reporting and billing.
What You'll Do
- Handle day-to-day customer enquiries.
- Manage orders through the supply chain and coordinate artwork and tooling ordering.
- Liaise with other departments and suppliers to meet customer requirements.
- Manage inventory, stock, and associated forecast analysis.
- Report complaints and provide pro-active resolutions to challenging situations.
- Manage all inbound orders from the client supply team in collaboration with the client services team.
- Work on a bespoke procurement system dealing with RFQs, POs, and billing.
- Update the order tracker list to ensure production follow-up and job creation.
- Take responsibility for job creation through the existing catalogue, matching PO requests to estimate approvals.
- Check all delivery details (codes, descriptions, quantities) are correct per the client PO request.
- Manage specific issues in case of missing information to process the order PO to the supplier.
- Liaise with suppliers to plan ahead regarding deliveries and be proactive.
- Report and manage any inbound problems, such as delays or delivery failures.
- Assist Client Service team members to ensure KPIs are followed and up to date via the housekeeping dashboard report.
- Process and finalize client billings and supplier invoicing for your category each month.
What We're Looking For
- Fluent English language skills, both written and verbal.
- 2+ years in an administrative or procurement role.
- Excellent Microsoft Excel skills.
Nice to Have
- Knowledge of any ERP system.
Technical Stack
- Microsoft Excel
- ERP systems (desirable)
Team & Environment
You will be part of a shared service centre in Gurgaon, providing support to client-facing teams in Europe.
Work Mode
This role operates on a hybrid work model and is based in Gurgaon.
Arrow is an equal opportunity employer.
