PropLogix is seeking a Client Experience Specialist to provide operational support to our clients and vendors. This is a full-time remote position where you will be a key point of contact for resolving questions and managing support workflows.

What You'll Do

Assist users with support issues, including new order entry, researching tickets, providing quotes, and updating or canceling orders
Handle support ticket inquiries from clients and vendors on a variety of operational topics
Communicate regularly with other support team members to discuss recurring problems and share solutions
Answer incoming client calls and resolve or escalate issues appropriately

What We're Looking For

At least 3 years in a customer service or related role
High School diploma or GED

Nice to Have

Experience in the title industry and familiarity with terminology like municipal lien searches, estoppels, surveys, and release tracking
Critical thinking and problem-solving skills
Excellent time management and precise data entry skills
Proven technical skills and proficiency in Google, Adobe, and other related software
Excellent verbal and written communication
Strong organizational skills and attention to detail
Ability to keep information confidential and work independently
Friendly, helpful demeanor and computer savvy nature

Technical Stack

Zendesk
Google Workspace
Adobe

Team & Environment

You will be part of the Client Experience team, collaborating closely to deliver excellent service.

Benefits & Compensation

Multiple health, dental, and vision insurance plans to choose from
FREE Employer-Paid Life Insurance and optional voluntary life for spouse, children, and family
FREE Employer-Paid Short-Term Disability (STD)
Other voluntary options including LTD, AD&D, Critical Illness, and other supplemental plans
Employee Assistance Program
401(k) match program
Minimum 15 PTO days (prorated based on start date), increasing with tenure
8 paid holidays

Work Mode

This is a fully remote position.

It is the established policy of the Company to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, genetics, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.