Life360 is seeking a dedicated Client Experience Specialist to join our team. This role is central to onboarding clients and ensuring the long-term success and satisfaction of those using Carefeed’s solutions. You will be responsible for fostering client retention and driving continued product adoption.
What You'll Do
- Onboard and train new clients through the implementation and setup of Carefeed’s solutions.
- Serve as the primary point of contact for assigned client communities, offering high-level assistance and resolving issues.
- Create and customize client communications, including templates, questionnaires, and calendars.
- Digitize and manage client documentation using Adobe and DocuSign for e-signature workflows.
- Monitor client experience and retention through monthly usage reports and regular check-ins.
- Contribute to client experience best practices by collaborating with the team to refine processes.
What We're Looking For
- Bachelor’s Degree in a relevant field.
- 3+ years of experience in a similar client success, customer service, or technical support role.
- Customer-centric and self-motivated with strong interpersonal skills.
- Tech-savvy and detail-oriented, comfortable with technical software.
- Strong facilitator and communicator, able to lead training sessions via virtual platforms.
- Proficient in Microsoft Word, Excel, Google Docs, and Adobe.
Nice to Have
- Experience with DocuSign and Canva.
- Familiarity with the healthcare industry.
- Experience working with SaaS solutions, CRM systems, and client onboarding/training.
Technical Stack
- Microsoft Word, Excel
- Google Docs
- Adobe, DocuSign, Canva
- Zoom
Team & Environment
You will collaborate closely with the Client Experience team.
Benefits & Compensation
- Comprehensive medical, dental, and vision plans
- Company-paid holidays
- 401k plan
- Opportunities to grow your career as the company scales
Work Mode
This position is based in the United States.
Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
