Ziff Davis Shopping is hiring a Client Experience Specialist to build strong relationships and coordinate support for franchise owners. You will be their trusted point of contact, championing their needs across internal teams and deepening your knowledge of our systems to provide expert guidance.
What You'll Do
- Serve as a trusted point of contact for franchise owners, building strong relationships.
- Champion and coordinate requests with internal marketing, training, and operations teams.
- Provide responsive, empathetic support and follow-through on client needs.
- Contribute to projects such as training programs, marketing reviews, and process improvements.
- Deepen your knowledge of our systems and processes to provide more direct guidance over time.
What We're Looking For
- Friendly and empathetic with strong people and communication skills.
- Natural leader with a drive to grow professionally and personally.
- Quick learner, organized, and persistent in getting things done.
- Experience collaborating with cross-functional teams (marketing, training, or operations).
Nice to Have
- 4+ years in client service or customer success.
Team & Environment
Collaborate with colleagues across marketing, training, and operations.
Benefits & Compensation
- Health, dental, vision insurance.
- PTO.
- 401(k) match.
- Career development and advancement opportunities.
Work Mode
This is a 100% remote position. Candidates located in the Chicago area are preferred.
Ziff Davis Shopping is an equal opportunity employer.
