Responsibilities
- Maintain CRM and internal systems with complete, accurate, and up-to-date records
- Draft and send routine client communications in a clear and professional manner
- Monitor contractor attendance and ensure proper documentation
- Maintain organized and audit-ready client files
- Track task completion and provide weekly progress reports
- Coordinate with Talent, Strategy & Growth, and People Operations teams to ensure timely execution of deliverables
- Proactively follow up internally to prevent delays and bottlenecks
- Escalate risks or issues early to appropriate stakeholders
- Ensure adherence to Standard Operating Procedures (SOPs)
- Identify workflow gaps and support process improvement documentation
Requirements
- Experience using CRM systems and internal workflow tools
- Strong written communication skills
- Highly detail-oriented with exceptional organizational skills
- Process-driven and comfortable working within structured systems
- Proactive in follow-ups and comfortable with accountability metrics
- Able to remain calm under pressure and manage multiple tasks simultaneously
Nice to Have
- Bachelor’s degree in Business Administration, Operations, Communications, or a related field
- At least 2 years of experience in an administrative, operations, or client support role
Work Arrangement
Remote (Worldwide)
Additional Information
- Internet Connection: Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device: Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
