Responsibilities
- Act as a business accelerator for both clients and the company.
- Take overall ownership of client relationships, ensuring successful collaboration and increasing sales volume.
- Serve as a connector, managing and leading a senior team on the client side.
- Monitor client product performance and KPIs, such as data dashboards, and implement optimization measures when needed.
- Ensure client satisfaction.
- Proactively initiate and drive strategic, sustainable client development through appropriate formats, significantly influencing company growth.
- Understand client business goals and pain points to tailor offers accordingly.
- Gain an overview of the client stakeholder landscape and maintain regular communication with relevant stakeholders, management, experts, project managers, and other business units as needed.
- Ask the right questions to uncover new business opportunities.
- Deliver individual client presentations and conduct regular quarterly and annual planning meetings to achieve client goals.
- Present work internally and externally.
Requirements
- Many years of professional experience managing global accounts in digital experience and technology, with seven-figure annual budgets or higher.
- Experience managing and facilitating international, cross-functional internal teams for clients.
- Driven by insights and analyses, building strategies comprehensively and logically on them.
- Very good understanding of digital experience mechanisms.
- Enjoy providing strategic advice to clients and successfully selling expertise profitably.
- Previous experience working with agencies.
- Enthusiasm for current digital industry discussions and trends.
- Experience with technology environments and a high-level understanding of platform, UX, and UI design.
- Ability to present complex strategic ideas clearly on slides.
- Capable of giving clear instructions for future actions based on a strong understanding of reporting and analysis.
- Professional working proficiency in German with excellent English skills, capable of working with clients in German.
Nice to Have
- Experience working with global clients is a big plus.
- Experience with tech agencies is a plus.
Benefits
- Flexible, hybrid working policy (1-2 days at the office, depending on location).
- Company pension scheme.
- €50 personal monthly allowance via dedicated benefits apps for daily expenses and lifestyle perks.
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office, Smoothie Tuesdays.
- Contribution to health through the OpenUp platform.
- Future Bens: exclusive access to sustainable, healthy products at attractive deals.
- Social events and opportunities to connect with colleagues through organized activities and celebrations.
- A reputation for doing good: certified B Corp since 2021 and named 'Agency of the Year' at The Lovies and The Webby Awards.
- Opportunity to work with awesome clients of all sizes and across all industries, with celebrations of successes.
- Opportunity for possibility: enable you to do your best and develop skills through training, development, and certifications.
- Global annual DEPT® Cares Month where employees donate their skills to support local charities.
Work Arrangement
Hybrid — Berlin, Hamburg
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Other
Language requirements: Professional working proficiency in German with excellent English skills, capable of working with clients in German.
