ISTA Personnel Solutions South Africa is seeking a Client Care Coordinator to serve as the compassionate and organized primary point of contact for families throughout their Applied Behavior Analysis (ABA) therapy journey. In this remote role, you will be critical to operational efficiency and quality service delivery.
What You'll Do
- Act as the main liaison between families and the clinical team throughout the ABA therapy process.
- Manage client onboarding, including documentation and insurance authorization processes.
- Coordinate scheduling for clients and clinical staff using electronic systems.
- Track and manage all client-related documentation to ensure compliance and quality standards.
- Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery.
- Provide timely and professional updates to families, addressing questions and concerns with empathy.
- Identify opportunities to improve operational workflows and client experience.
- Support team performance by assisting with process improvements and communication best practices.
What We're Looking For
- Strong English communication skills, both verbal and written.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to learn new computer systems quickly.
- Detail-oriented with a proactive approach to problem-solving.
- Compassionate in supporting families and improving service delivery.
- Ability to maintain confidentiality and handle sensitive information professionally, adhering to standards like HIPAA.
- A fixed fibre line with a minimum speed of 25 Mbps for upload and download, and the ability to support a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
Nice to Have
- Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services.
Team & Environment
You will collaborate closely with Board Certified Behavior Analysts (BCBAs), Registered Behavior Technicians (RBTs), and administrative staff to ensure seamless support for clients and their families.
Work Mode
This is a fully remote position. You must be available to work during Eastern Standard Time (EST) hours.
