At Intapp, we are hiring a Client Advocacy Manager to serve as a strategic partner and trusted advisor for our clients. You will champion client success and satisfaction across our solutions, managing a portfolio to ensure their needs are represented internally and their experience consistently exceeds expectations.

What You'll Do

Act as the primary advocate for clients during escalated support situations, engaging across business units to ensure timely resolution.
Lead client handovers from Implementation to Support, reviewing procedures and coaching clients on support resources.
Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases.
Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
Utilize analytics to monitor customer health, identify trends, and create plans to improve engagement.
Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges.

What We're Looking For

Exceptional written and verbal communication skills with a passion for client success.
Strong facilitation skills to lead internal and external meetings and drive problem-solving.
Analytical mindset with the ability to prioritize and manage multiple issues effectively.
Solid understanding of Intapp’s product suite and its application in client environments.
Business acumen and ability to align client needs with organizational goals.
Active listening skills and curiosity to uncover root causes and client concerns.
Collaborative approach with a commitment to teamwork and shared success.
Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Technical Stack

AI tools

Team & Environment

You will collaborate cross-functionally with teams such as Support, Product Development, Sales, Training, and Implementation.

Benefits & Compensation

Professional development opportunities and reimbursement for training and continuing education.
Modern, open offices with complimentary lunches and fully stocked kitchens.
Comprehensive wellness and flexible time off programs.
Family-formation benefits and support during family-building journey.
Paid volunteer time off and a donation matching program.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.