Prada Group is looking for a Client Advisor to be the ambassador who conveys and promotes the brand philosophy and values for Miu Miu. You will guide clients into the world of Miu Miu, maximizing sales by providing an extraordinary luxury customer experience and fostering meaningful relationships to develop brand loyalty.

What You'll Do

Create a welcoming environment and provide excellent service in accordance with the client journey ceremony.
Capture customer data into the Company CRM to maintain and develop relationships for a personalized approach.
Embrace and promote the Omni Channel mindset.
Work as a team player, partner with colleagues, foster open communication, and contribute to a positive working environment.
Welcome and serve the customer, providing an excellent in-store experience at all times.
Be proactively engaged in cross selling and maximize sales opportunities to achieve individual sales targets and KPIs.
Ensure you are up-to-date on fashion trends and competitors.
Demonstrate deep brand and product knowledge.
Deal effectively with customer complaints by liaising with your line manager when necessary.
Maintain the shop floor and visual displays to a high standard, complying with operational guidelines and stock procedures.
Contribute to a high level of security and remain attentive to prevent product theft.

What We're Looking For

Passion for selling and working in stores.
Curiosity and interest in luxury, fashion, art, and design.
Experience building long-lasting relationships with clients.
Ability to work in a team as well as independently.
Excellent communication and interpersonal skills.
Ambition, resilience, self-motivation, a results-driven attitude, and problem-solving skills.
Fluent spoken French and English.

Nice to Have

Any other language is a real plus.

Team & Environment

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on talent and passion, leading to professional growth.

Work Mode

This is an onsite position.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe diversity is a value and are committed to building a fair and respectful workplace.