Defense Holdings, Inc. (DHi) seeks a dedicated Client Account Liaison to manage client coordination and support our account management team. In this role, you will track account activities, maintain client documentation, and help resolve inquiries to ensure excellent service delivery.
What You'll Do
- Track account deliverables and deadlines
- Maintain accurate client records and documentation
- Communicate updates and information to clients and internal teams
- Prepare client reports, correspondence, and presentations
- Assist with client onboarding and account transitions
- Support internal teams with account-related administrative tasks
- Generate client account reports for leadership review
- Ensure account documentation aligns with internal policies and compliance standards
- Collaborate with sales, operations, and project management teams
- Assist in improving account management processes and client satisfaction
What We're Looking For
- Bachelor’s degree in Business Administration, Communications, or related field
- 2–4 years of experience in client services, account support, or administrative roles
- Proficiency in Microsoft Office Suite and CRM platforms
- Strong communication, organizational, and interpersonal skills
- Ability to handle confidential client information responsibly
Nice to Have
- Experience supporting government contracting or defense clients
- Familiarity with account coordination and client engagement processes
Technical Stack
- Microsoft Office Suite
- CRM platforms
Team & Environment
You will join the Client Services department, reporting to an Account Manager or the Director of Client Services. DHi fosters a collaborative, performance-driven culture focused on operational excellence and integrity.
Benefits & Compensation
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities
- Competitive base salary commensurate with experience
Work Mode
This is a hybrid position based in Boston, Massachusetts, United States.
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.
