The Hartford is looking for a Claims Specialist to join its Complex Claims Unit (CCU) within the Hartford Global Specialty (HGS) Claims Division. You will be responsible for handling a caseload of higher complexity, higher exposure construction defect claims from inception through final resolution. This is a visible and important role where you will work directly on high-stakes matters.

What You'll Do

Manage a caseload of litigated and non-litigated construction claims under commercial general liability policies.
Conduct investigations, analyze findings, and evaluate information.
Make coverage determinations and communicate written positions to insureds and other required parties.
Set and monitor appropriate expense and indemnity reserves within prescribed authority levels.
Present cases to management for expense or indemnity reserve authority above established levels.
Develop and implement resolution strategies to achieve high-quality outcomes.
Proactively manage litigation and counsel, including litigation planning, execution, budgeting, and bill review.
Attend trials and mediations as necessary.
Contribute to broader goals by participating in audits, projects, and product development initiatives.
Prepare comprehensive reports and deliver presentations to senior leadership on case developments and industry trends.
Work with business partners to evaluate and address claim trends and developments.
Address inquiries from agents and policyholders while providing superior customer service.

What We're Looking For

A minimum of 7 years handling complex litigated construction defect and bodily injury matters.
A high level of discipline with a results-oriented focus on bottom-line results.
Superior analytical ability and organizational skills.
Excellent oral and written communication skills.
Excellent strategic thinking ability and execution skills.
Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws.
Full command of damages issues relative to high-value construction defect and property damage claims.
Strong ability to analyze coverage and liability issues, manage time limit demands, and assess extra contractual exposures.
Ability to communicate thoughts clearly and concisely, and to influence and persuade others.
Superior interpersonal skills.
Ability to exceed expectations and influence others to do the same.

Nice to Have

A Bachelor’s degree is preferred; a law degree is a plus, or commensurate experience.
Familiarity with owner and contractor-controlled insurance policies and programs, as well as wrap policies.
Excess claims handling experience is recommended but not required.