Oppizi is looking for a City Manager - Field Operations Manager to serve as the critical link between our brand, field team, and results. You will manage logistics, train Brand Ambassadors to think like sellers, and ensure our flyers are effectively converted into customers.
What You'll Do
- Lead, support, and motivate a team of Brand Ambassadors in the field.
- Monitor performance and coach the team with a sales-driven approach.
- Provide live, real-time support and make on-the-spot decisions to ensure operational excellence.
- Strategically canvass around the city to ensure coverage at high-footfall locations.
- Use data and field insights to maximize flyer conversion rates.
- Identify and test optimal distribution zones for customer impact.
- Collaborate with the Ops Team to strategically align flyer distribution with customer acquisition goals.
- Train and inspire Brand Ambassadors to think like salespeople, not just distributors.
- Deliver quick, high-impact coaching sessions on how to engage passersby and spark interest.
- Reinforce key messages, behaviors, and mindset shifts to boost conversions.
- Draft weekly rosters for Brand Ambassadors based on performance data and location potential.
- Analyze flyer distribution data using Google Sheets and recommend improvements.
- Map and evaluate city zones for distribution efficiency and customer potential.
- Maintain and manage flyer inventory, uniforms, and tools via the Oppizi platform.
- Work across locations—from storage facility to the streets—with some remote (WFH) planning and reporting tasks.
What We're Looking For
- Sales-oriented mindset and experience influencing or training teams toward conversion-focused goals.
- +1 years in operational management, workforce coordination, or a similar role.
- Strong command of Excel or Google Sheets (charts, pivot tables, formulas).
- Excellent communication and interpersonal skills, capable of building rapport and effectively communicating with a diverse workforce via chat, email, and in person.
- Own laptop for planning and reporting; a smartphone with strong battery life for real-time app use.
- Professional fluency in English.
Nice to Have
- Experience training or coaching a team is a big plus.
- Deep familiarity with your work location (several years of local residency).
Technical Stack
- Google Sheets
- Excel
- Oppizi platform
Team & Environment
You will manage an average team of 30-40 Brand Ambassadors, report to Gaelle W (General Manager - DE), and be part of the Operations Team.
Benefits & Compensation
- Attractive salary package
- Hybrid work
- Travel tickets (Deutschland Ticket)
Work Mode
This is a hybrid role based in Berlin or Hamburg/Hanover/Bremen, Germany.
Oppizi is an equal opportunity employer.
