Responsibilities
- Continuously evaluate team capabilities and coordinate ongoing training and development
- Design and apply performance tracking tools
- Ensure team members maintain punctuality in attendance and task execution
- Track progress toward program objectives and assess outcomes
- Identify operational challenges, resolve when possible, and escalate to leadership as needed
- Deliver consistent supervision to regional Promotora de Salud staff through regular one-on-one meetings and performance evaluations
- Maintain accurate and timely documentation of all Promotora activities
- Enforce quality assurance protocols across team operations
- Regularly review team performance relative to established benchmarks
- Contribute to decisions involving modifications to the program model
- Assist with administrative tasks related to community outreach events
- Guide direct reports in conducting client assessments, determining needs, and making proper referrals
- Lead team case discussions to review client situations and foster peer collaboration
- Be accessible on-call to advise team members as needed
- Ensure high-quality service delivery and manage data collection and reporting processes
- Take initiative in resolving issues to deliver service that surpasses member expectations
- Collect and escalate member feedback to inform improvements in services and offerings
Benefits
- Early-stage opportunity to influence the growth of a high-impact healthcare organization
- Full benefits package including medical, dental, and vision coverage
- Substantial home office allowance and fully paid quarterly team gatherings
- Competitive salary structure
- Generous paid time off policy, including six paid holidays
Compensation
$75,000/year
Work Arrangement
Remote (City/Region)
Work Schedule
Monday - Friday, 9:00AM - 5:00PM
Location Requirement
Must reside in Merced, CA
Work Authorization
Must be authorized to work in the United States
Language Requirement
Fluent in English and Spanish, both spoken and written
