The Oregon Department of Justice’s Division of Child Support (DCS) is seeking an Entry-level Child Support Case Manager for its Gresham office. You’ll apply federal and state laws to establish, modify, and enforce child support orders, gaining foundational experience for long-term career growth within the department.
What You'll Do
- Review case documents to determine the need for a child support order.
- Contact customers and service providers to gather information for establishing paternity and support orders.
- Establish, modify, enforce, and maintain accounting records for child support orders.
- Apply federal and state laws, rules, and agency policies.
- Verify the proper disbursement of payments and the accuracy of state agency claims.
- Request, review, and evaluate paternity declarations to initiate action.
- Complete and file legal documents to establish paternity.
- Process modification requests.
- Gather wage and health care information, and apply child support guidelines to calculate obligations.
What We're Looking For
- Three (3) years of public-facing experience explaining services and solving problems, using personal computers and software like Microsoft Office.
- OR a Bachelor's Degree.
- Finalists must pass comprehensive reference and criminal background checks; a driver history check is included if applicable.
- Required work hours during training are 8 a.m.–5 p.m., Monday through Friday.
Nice to Have
- Adaptability when facing changes in processes and requirements.
- Skill in sorting through and analyzing large amounts of information.
- Professional experience communicating policies, rules, or laws to the public.
- Computer proficiency and a clear ability to learn new systems.
- Experience using various computer programs to view, enter, edit, and extract information.
- Ability to complete assignments independently and on time.
- Ability to maintain professional composure and tact with irate, hostile, or emotionally distraught members of the public.
- Ability to work effectively in an environment with frequent interruptions.
Technical Stack
- Microsoft Office
- Web-based applications
- Personal computers
Team & Environment
You will be part of the Oregon Department of Justice’s Division of Child Support (DCS). We embrace inclusive, supportive environments that respect diverse perspectives and strive to build a performance-oriented workplace where all individuals are welcome.
Benefits & Compensation
- Monthly salary of $4,023 - $5,575 (Entry-level). After one year and successful trial service, promotion to Child Support Case Manager with a salary of $4,715 - $6,549 monthly.
- Permanent, full-time employment.
- Vacation, sick leave, 11 paid holidays, and special days off.
- Excellent medical, dental, and vision benefits.
- Pension and retirement programs.
- Peer and management support, and representation by SEIU.
- Opportunity to expand skills and gain exposure for future advancement.
- Eligibility for Public Service Loan Forgiveness (PSLF).
Work Mode
This is an onsite position located in Gresham, OR.
The Oregon Department of Justice is an equal opportunity employer, committed to workplace diversity and does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability.
